tk290's Privacy Policy
How your personal information is collected, stored, and kept secure — everything is explained here transparently.
Introduction & Scope
tk290 is a mobile-first online casino and betting platform that provides safe, transparent, and reliable services for players in Bangladesh. Ensuring the security of your personal information is one of our primary responsibilities.
This Privacy Policy ("Policy") explains: what types of information tk290 collects; how that information is used, stored, and kept secure; what your rights are; and how you can contact us if you have any questions.
By registering or using this platform, you will be considered to have given your consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.
What Information We Collect
Personal Identification Information
During account opening and the verification process, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for verification)
- Current and permanent address
- Payment method details (bKash, Nagad, Rocket)
Usage and Activity Information
Information collected automatically while you use the platform:
- Login time, session duration, and device information
- IP address and geographic location (general)
- Gaming history, betting records, and transaction details
- Page visits, clicks, and navigation patterns
- Browser type and operating system information
Communication Information
Information collected when you contact our support team:
- Live chat messages and conversation history
- Email correspondence content
- Details of complaints or requests
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. Information collected through cookies includes session tokens, preferred language, and technical performance data. You can disable cookies in your browser settings, though this may limit some features.
Purpose of Information Use
tk290 uses your information for specific and legitimate purposes. We never use your information unnecessarily or sell it to third parties.
Account Management and Verification
Information is used to create and manage your account and to verify your identity, which helps prevent fraudulent activity.
Transaction Processing
Payment information is used to securely complete deposits and withdrawals via bKash, Nagad, and Rocket.
Customer Support
Information is used to resolve your issues and answer your questions through 24/7 live chat and email support.
Platform Improvement
Usage patterns are analysed to continuously improve the quality of our services and the user experience.
Responsible Gaming
Gaming history is reviewed to identify signs of excessive gambling and to provide timely assistance.
Important Notifications
Contact information is used to inform you of important changes related to your account, security, or services.
Information Disclosure and Sharing
tk290 never sells or rents your personal information to third parties. However, sharing information may be necessary in the following limited circumstances:
- Payment processors: Only the necessary information is shared to complete transactions via bKash, Nagad, and Rocket. These third parties are governed by their own privacy policies.
- Technology partners: Limited information may be shared with selected service providers to operate the platform's technical infrastructure, under strict confidentiality agreements.
- Legal obligations: Information may need to be disclosed due to court orders, lawful requests from government authorities, or legal obligations.
- Fraud prevention: Relevant information may be shared with concerned agencies to detect and prevent fraudulent activity.
Apart from the exceptions above, none of your information will be disclosed without your prior consent.
Data Security Measures
Technical Security
tk290 uses industry-standard technologies to keep your information secure:
- Data transfers are secured through SSL (Secure Socket Layer) encryption
- Stored data is kept in encrypted format
- Firewalls and intrusion detection systems remain active
- Regular security audits and vulnerability assessments are conducted
- Access controls and multi-factor authentication mechanisms
Organisational Security
Alongside technology, data security is also ensured at the organisational level:
- Staff training and awareness programmes on data protection
- Need-to-know access policy — only authorised staff can view information
- Procedures for detecting and responding quickly to data breach incidents
- Strict confidentiality agreements with third-party partners
However, no method on the internet is 100% secure — we are committed to providing the highest level of protection, but we cannot guarantee absolute security.
Data Retention Period
We retain your information only for as long as it is necessary or legally required:
- Active accounts: All associated information is retained while the account remains active.
- Closed accounts: Even after an account is closed, information required to meet legal obligations may be retained for a specified period.
- Transaction records: Financial transaction information may be retained for an extended period in accordance with legal requirements.
- Marketing data: Information retained for marketing purposes will be deleted if you withdraw your consent.
After the specified period, information is securely deleted or anonymised.
Your Rights and Options
As a registered user of tk290, you have the following rights regarding your own information:
Right to Access
You have the right to know what information we hold about you and to request a copy of it.
Right to Rectification
You have the right to request correction or update of any inaccurate or incomplete information in your account.
Right to Erasure
You have the right to request deletion of your information in certain circumstances, though this may be limited where legal obligations exist.
Right to Object to Processing
You have the right to object at any time to marketing communications or certain types of processing.
Right to Data Portability
You have the right to request your information in a structured, commonly used format.
Right to Restrict Processing
You have the right to request that processing of your information be temporarily restricted in certain circumstances.
To exercise any of the above rights, email us at [email protected] or contact us through our live chat. We will process your request as quickly as possible.
Protection of Minors
tk290 is an adults-only platform. Users must be 21 years of age or older to participate on this platform.
We do not knowingly collect any information from minors. If we believe a user is under 21 years of age, we reserve the right to close that account and delete the associated information.
If you believe a minor is using this platform, please contact us immediately.
Policy Changes and Updates
tk290 may update this Privacy Policy from time to time. The Policy may be revised based on changes to the service, the introduction of new technologies, or legal requirements.
For significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after an update will be considered as your agreement to the new policy.
The latest version of this Policy will always be available on this page. The date shown at the top of the page indicates the date of the most recent revision.
Contact Us
We are ready to help with any privacy-related questions
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. tk290's support team is available 24/7 in Bengali and English.
To learn more about responsible gaming, visit our Responsible Gaming page.